Pickup at checkout
Let wholesale customers pick up instead of shipping
Offer pickup at your own locations. Customers choose pickup at checkout, and if you take pickup appointments they book a pickup time on your clock.
Demonstrated with the Vivo Coffee demo workspace.
- Pickup locations with address and instructions
- Pickup times customers book at checkout
- Pickup place and time on the order and in emails
How it works
A clear path from
start to done.
Pickup locations, times your customers can book, and pickup details on every order.
Add a pickup location
In Settings, add each place customers can collect from, with its address and pickup instructions. Offer pickup to all customers or only the ones you choose.
Turn on pickup
Switch on Offer pickup at checkout. Customers then choose between shipping and pickup when they check out.
Let customers book a time
If you take pickup appointments, turn on Pickup appointments. Checkout then lists your open pickup times for the next two weeks, in your time zone.
Keep the details on the order
The order shows the pickup location, time, and instructions for your team and the customer. Order emails include where and when to pick up.
The details
Questions about pickup at checkout
Do customers have to book a pickup time?
Only if you take pickup appointments. Without them, customers can still choose pickup and request a pickup date. With them, customers book an open time at checkout, and the appointment goes on your calendar when you confirm the order.
Is there a shipping charge on pickup orders?
No. Pickup orders are not charged shipping. A minimum order amount still applies; a minimum order weight does not.
Can I offer pickup to only some customers?
Yes. Choose all customers or only selected customers, and change one customer from their customer page.
Built for your wholesale day