Support
How can we help?
A real person on the Crate team reads every message. Tell us what you were doing and what you expected, and we will sort it out.
Email us
We reply within one business day, Monday to Friday, Pacific time. Include your business name and a screenshot if you can.
vinay@cratehq.aiCommon questions
How do I sign in?
Use the email address on your Crate account. You can sign in with your password or with Google. If you forgot your password, choose Forgot password on the sign-in screen.
How do I connect Square or Shopify?
In Settings, choose Add workspace. Pick Square or Shopify and approve access on their site. Your products and prices sync to Crate. You can also run Crate on its own, with no point of sale.
How do my customers use the customer portal?
Your customer portal has its own link, shown in Settings under Workspace. Share it with your buyers. They sign in with their email and the password they set, see their own prices, and place orders.
Where do I find orders and invoices?
New orders appear in Orders. Open an order to confirm, edit or fulfill it. Invoices follow your choices in Settings under Invoicing, including when they are sent and how customers pay.
How do I print shipping labels?
Connect Shippo or ShipStation in Settings under Shipping, and add your ship-from address and default box. Then open a shipped order to compare rates and buy a label.
How do I delete my account or request my data?
In the Crate app, open More, then Delete account, and type DELETE. Your sign-in stops right away and your data is deleted after 30 days. You can also email vinay@cratehq.ai from the address on your account to delete your account or get a copy of your data. Our privacy policy explains what we keep and why.